Process Analyst - Policy Admin

Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
Handling of policy administration requests, review of requests, processing and request for additional documents if required
Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Meet productivity and quality targets on a daily, weekly, and monthly basis
Render overtime whenever requested by the Supervisor including rest day
Use expertise to evaluate the work of others and assist in process calibration
Facilitate team huddles and teach-back sessions as scheduled
Complete certification on identified process and developmental training
Participate in functional and company-wide activities.
Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
Experience Required- 2-3 years