Manager -Learning & Development

As Manager -Learning, you are responsible to continually optimize performance against Service Level Agreements and ensure the continued growth of the team's expertise and eminence in Learning OperationsDevelop and implement a comprehensive development strategy aligned with the organization's goals and objectives,
Provide process leadership and guidance across the different service lines of L&D.
Collaborate with business leaders on needs and design interventions to build capabilities across the organization.
Design and deliver capability-building programs for talent development, including leadership and management development.
Drive the development of leadership competencies at all levels across the organization.
high-level change management initiatives, inspiring and motivating teams to achieve transformational results.
Create and implement development action plans for employees, and develop internal learning and development capabilities across the organization.
Partner with external service providers and learning partners to ensure adequate mentorship and training of team members.
Ensure process objectives and customer requirements are met, and drive continuous process improvements and transformation.
Interpret and analyse data models for generation of actionable insights and that is reviewed with key stakeholders
Uses historical volume data, trends, service model and statistical knowledge to generate business level and client-specific reports and recommendations.