Helpdesk Senior Representative

Job Role

Domain

Job Description

Years of Experience

Helpdesk Associate – Service Desk (2018-288185)

Global End User Services

Requirements:
Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate.
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

Job description:
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

1-2 years of industry experience. 12 months in the current grade is a mandate.