Helpdesk Senior Representative

Grade 4 Helpdesk Specialist L1Requirements:Experience in help desk/call support etiquettes.Strong problem solving, priority setting, and collaboration skills.Attention to detail.Adaptability to changing work environment and technologies.Excellent communication skills with Outstanding communication at all levels within an organization, externally with onshore clients both written and verbal.Good working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the incident, problem, and change processes and improvements3 to 4 years overall experience in a technical support roleMinimum 1 year of experience in IT Service Desk and 1-2 years of experience in technical support roleBachelor's Degree in related field.Technical Skills:Basic knowledge of Microsoft AD, DHCP, DNS.Basic knowledge of networking (IP address, Mac address, VPN, Subnet, Proxy)Basic knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, DHCP, tracert, LAN)Basic knowledge of Microsoft Exchange (Distribution Group, DNS Record, License management, Mail Flow Rules, Email Forwarding, Mailbox Conversions)Basic understanding of Virtualization likewise VMWARE/HYPER-V/Citrix.Proficiency in computer usage, internet, and Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint, Etc.)Contribute to technical knowledge basePreferred if having MCSE/MCSA OR basic level certifications in AWS/AZURE Cloud.Work Timings:Flexible to operate in 24/7