Executive - Customer Service (0-5 Yrs) Mumbai (After-Sales / Customer Service)

Executive - Customer Service (0-5 Yrs) Mumbai (After-Sales / Customer Service)
Company:

Careerz Inn


Executive - Customer Service (0-5 Yrs) Mumbai (After-Sales / Customer Service)

Details of the offer

We are hiring for the role of Customer Service Executive . Please Find Below the Job Details: Brief : - Salary Package : upto 3 Lakhs per annum (Additionally, Good Incentives Benefits) - Gender : Male / Female - Age Bar : upto 30 years - Freshers/Minimum Six Months Experienced candidates (BPO background) - Minimum HSC passed The Job Involves : - Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email. - Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs - Understanding multiple products and processes. - Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information. Roles and Responsibilities : - Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with company standards. - Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken. - Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency - Ability to understand and handle irritated customers - Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications - Ability to achieve stretched targets and able to manage the organization standards - Maintain Superior quality service by following organization standards Desired Candidates : - Typing speed of 30 to 40 wpm - Strong interpersonal, problem-solving skills and verbal and written communication skills - Basic computer knowledge and technical skills Candidates who are interested to make career in customer service, apply fast for this position.- Feel free to contact Ms. Shalaka Bansod on the given Contact No.8103766876 (ref:updazz.com)


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