What we are looking for : Lead the Access Network ( Hybrid Fiber & Ethernet) Operations for Planning / Designing / Roll-Out/ Operational & Maintenance with major focus on transforming existing network on Fiber by building high resilience, converged services with improved quality of service . Required skills : - Last mile transformation by converting legacy networks on FTTX with deeper understanding on scaling the multiple services ( Data & Video) on single Fiber core . - Planning & Execution of FIber Rollouts by identifying the right plan & design, overcoming the challenges for execution with complete focus on timeline deliveries . - Strategize ways of improving the bad quality fields network with high fault rate at economical & reasonable cost . - Deal & find solution for network Operational issues beyond the control of Field resources by in depth analysis or engaging with Peer team ( Technology). - Engage with Business Team & Partners on ground to understand the challenges with Customer services & deployed Networks and close the gaps either working with one's own team or cross functional verticals . - Engage with Customer care periodically to find out the reasons behind the Complaints & the Outages and try to fix it by driving multiple initiatives . - Improve the Network SLAs & the response time for resolving any network faults - Strategize in coordination with peer to bring down the fault rates & the complaint ratios Consistently. - Providing direction and motivation to the team for ensuring optimum performance for all operational & technical related issues; training subordinates to develop requisite skills; conducting trainings on new technologies related to Fiber. - Anticipate potential problems and proactively give suggestions to Partners/Internal Teams in areas like process adherence, technology up gradation/ optimization, better service delivery. - Ensure Partner satisfaction by responding to all escalations regarding Deliveries & Fault Rectification . - Works closely with the Technology team to ensure broadband, cable television are constructed correctly . Who will be preferred : - Extensive knowledge On Fiber with an innovative mind in modelling Fiber to build resilient /robust/economical network for delivering multiple services ( Internet /Cable Tv/IPTV /Voice ) to home - Extensive Knowledge and experience in Planning, Designing & Implementing Broadband networks (METRO ETHERNET/FTTH/FTTB) with a focus on deploying access networks vis-a-vis Investments. - Expertise in budgeting Capex (BOM) and integrating the overall project cost by Architecting FTTX design through GIS with best fitment in terms of faster ROI and scalability. - Extensive knowledge on Cable Tv deployments, its working & integration on converged ( Internet & Cable) fiber networks - Oversee resource planning and assist in sizing work (ref:hirist.com)
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