You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, targeting to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.
How will you make an impact in this role?
American Express has embarked on an exciting digital transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative financial products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media platforms, join our transformation team. As a key member in this organization, the programmer will develop, deploy and maintain multiple iterations of automation using capabilities like Robotics Process Automation (RPA), Java, .NET to drive service standardization, reduce defects, and allow for a greater focus on relationship care by our Customer Care Professionals. This role has global scope, working across markets and business units to deliver on the long-term business strategy for GSG (Global Servicing Group).
Focus:Contributes to design, development, troubleshooting, debugging, evaluating, modifying, deploying, and documenting software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user applications.
4 - 6 years of software development experience in a professional environment and/or comparable experience such as: - Bachelor's Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
Familiar with Agile or other rapid application development methods
Experience with design and coding across one or more platforms and languages as appropriate
Hands-on expertise with application design, software development and automated testing
Confirmed experience with object-oriented design and coding with variety of languages
Mandatory Skills:- Java ,Spring , Hibernate - Microservices, RESTful API development
Knowledge on SQL/No-SQL databases
Able to understand and use complex data structures and associated components
Designs, codes, tests, maintains, and documents applications
Takes part in reviews of own work and reviews of colleagues' work
Defines test conditions based on the requirements and specifications provided
Has deep understanding of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
Familiarity with any front-end and back-end technology is a plus (HTML, JavaScript, .NET, SQL, Python, React, ML, OCR etc.)
Responsibilities:Analyze requirements/ user stories to appropriately support design activities
Deliver platform automations for Amex internal customers
Drive process assessments for automation opportunities leveraging intelligent automation like OCR, APIs, cognitive, ML etc.
Prepare documentation of solution and coding to ensure future maintenance
Create reusable knowledge assets for each automation project
Design, develop, e2e testing, troubleshoot, debugs, evaluates, modifies and maintain automation solutions
Perform enhancement and re-design of implemented automation solution in line with new compliance or process improvements needs
Quick learning attitude for adapting to new enterprise tools and cross-leverage functional knowledge in automation processes
Drive knowledge sharing session with peers and share best practices for team upskilling
Function as a development member of an agile team and helps drive consistent development practices
Contribute to discussions about tools, methods and approaches
Provide continuous support for ongoing application availability
Ensure timely completion and quality of all documentation and deliverables produced by engineering team
Configure software and equipment and tests platform specific versions
Good to have:The successful candidate should also possess the following attributes:
Hands on experience working on automation processes
Strong work ethic, self-starter who is creative with a 'can-do' attitude
Quick learner with strong attention to detail, Professional maturity, personal integrity, and excellent interpersonal skills
Ability to receive and act upon feedback
Experience working with Operations, Business Leaders & team leaders is preferred.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.