Customer Support Executive

RESPONSIBILITIES:Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenario impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support RepresentativesRequirements and skillsExperience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsExcellent communication and problem-solving skillsMulti-tasking abilitiesLanguages- English, Kannada, Hindi, Telugu and Tamil. (Max 2 languages)Educational Qualification- Any Graduates.