About NetApp
We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
As a Proficient Customer Support and Logistics support specialist, you are in a role that is essential to handling part shipment and engineer dispatches. You will begin to work with cross-function teams to understand business needs and provide effective solutions. An ability to understand business process issues and communicate solutions to the internal client is essential to your success in this role. Project management familiarity is helpful, and a customer service orientation is essential.
Job Requirements
• Responding to internal and external customer inquiries, providing a speedy and thorough resolution to customer issues and problems.
• Excellent verbal and written communication skills.
• Attention to accuracy and customer service orientation.
• Excellent time management and problem-solving skills in a high change-rich, fast paced environment while maintaining strong attention to detail.
• Ability to work collaboratively within a team environment of other business systems analysts and cross functional peers to support deadlines.
• Minimum of three years of experience in Logistics Support, and a strong customer service background in high pace environment.
Education
• Typically requires a minimum of 3-5 years of related experience with a Bachelor's degree; or equivalent combination of relevant education/certifications/training and applicable professional work experience.
• Demonstrated ability to have completed multiple, moderately complex technical tasks.
• Experience with, SAP CRM is highly desirable.
Did you know…
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.