JobTitle–Junior Customer Care Specialist (Front Facing)
Location– Mumbai, India
Job model– Hybrid
The point of contact between DSM Nutritional Products (DNP) supply locations and local markets in the Region. To facilitate the supply of DSM Products within the Asia Pacific Region and to achieve prompt delivery of orders. To own the Order-To-Cash (OTC) process and to ensure and maintain an efficient customer service level. To continuously improve the OTC processes internally and externally.
Key Responsibilities
Order Processing for commercial orders, sample orders and intercompany orders for resellers.
Check customer's PO, validate quotation and PO price, payment terms, product code etc.
Create orders in SAP, other digital tools and send order acknowledgement to customer.
Review open orders, clean up back orders together with AMs and monitor order status.
Handle country regulation (Shelf life) or customer's requirements (no. batch, specification, etc)
Check advance payment, LC and bank contract and enter it in SO shipping instruction.
Manage credit block release.
Obtain necessary approval for Credit & Debit Note requisition.
Support customer on Insurance Claims
File and follow up on logistics related CCRs.
Follow up with customer for missing forecasted PO.
Perform any other ad hoc tasks/projects as assigned by the line manager
We bring
An open, trusted, and flexible work environment that empowers people to take accountability for their work and own the outcome.
A space to grow by encouraging and supporting curiosity and an open mindset.
A culture that prioritizes safety and well-being, both physically and mentally.
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
A firm belief that working together with our stakeholders and suppliers is the key to achieving great things.
An eagerness to be one team and learn from each other to bring progress to life and create a better future.
To achieve complete customer satisfaction whilst not compromising DSM's standards and targets, requiring specific detailed knowledge of products including supply source, pack sizes, the knowledge to detect wrong codes, to suggest or arrange alternate sources of supply.
Application of specific knowledge to needs, requirements, regulations, and peculiarities of assigned countries (e.g.: Shelf-Life of product), including ability to handle differences in supply and demand and arranging for shortfalls of product and customer expectations within regulatory requirements.
The Customer Care Specialist must be aware of trade practices in each market of the assigned countries and of market differences. Competent in handling customer relations applying adequate interactive social and communication skills to every situation successfully and maintain DSM's standards.
To attend to urgent orders in very short notice especially orders with Credit Waivers.
You bring
Good command of Hindi, English (both oral and written).
Minimum 1-2 years of relevant experience in order processing, customer service or order fulfilment
Good knowledge in L/C negotiation and export documentation
Hands on knowledge in SAP (SD & MM modules) & Microsoft Office applications
Knowledge of international shipping practices & Incoterms.
Exposure in dealing with various countries in the Region.
Strong solution-oriented and customer centricity
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there's a place for everyone with us.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
The application process
Interested in this position? Please apply online by uploading your resume in English via our career portal. For further information, please contact Sailaja Karra, Talent Acquisition Team (******)
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
www.dsm-firmenich.com
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates,not from agencies nor subject to agency's fees, percentages or similar.