Customer Care Analyst

Job Description:
Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions
Provide information and analysis to organizational strategic plans and reviews.
Prepare performance reports by collecting, analyzing, and summarizing data and trends.
Planning and implementing strategies and operations; improving systems and processes; managing staff.
Determine operational strategies by conducting needs assessments, performance reviews
Responsible for developing, analyzing, evaluating, delivering and interpreting our Center's key metrics. This includes presenting the metrics in an understandable and useable format to share with our Center and the Leadership teams.

Requirements:
Skills/Qualifications:?Customer Focus, Customer Service, Verbal Communication, Problem Solving, People Skills, Teamwork
Solid understanding of Microsoft tools.
Should have an analytical bent of mind with experience in creating reports using data extracted from systems and tools.
Analyze trends within assigned operations, including data volumes; data patterns, staff productivity, and resource allocation.
3-5 years of experience in Related Industry.
Must be able to manage key metrics for driving productivity and quality.

Excellent communication skills - written, verbal and listening