Content Developer

Design and develop technical information as part of the thriving content development team in the CICS portfolio. Drive a joined-up experience that helps our users to work with our products. The roadmap for the CICS is modern and exciting - and great user content is a huge part of that. This is not a traditional docs role. Our technical content team is leading the way in IBM through our passion and dedication to being more than that. We own the technical content experience for our users and, along with the other team members, the successful applicant will help us continue to transform this experience.
What you will doCreate clear, concise, and relevant technical content that helps users to achieve their goals.
Apply design thinking principles to design content based on user scenarios, personas, and use cases.
Be part of a collaborative model where Product Management, Design, Development, Go To Market, and Technical Content work together to ensure content is designed as part of the user experience from the beginning, not as an after-thought.
Actively contribute to design reviews with early mock-ups and user research to validate content.
Gather information from a broad range of resources and synthesize into comprehensive deliverables.
Identify a holistic content plan that determines where the content will live, based on user needs
Make it possible for users to find the content by optimizing it for search.
Understand content metrics and use those insights to drive designs and manage content lifecycles
Take ownership of an aspect of technical content and drive that on behalf of the content team