Complaint Handling Professional

Areas of responsibility include:
Leading the Complaint assessment board meeting to review, assess and report of incoming complaints.
Leading/participating in the reporting decision meeting in case of potential adverse events
Initiating and timely monitoring of Complaint investigations, information- or complaint part requests
Review and evaluation of investigation results.
Communication of complaint investigation results and closure of Complaints
Coordination of complaint management and reporting activities according to legal, normative and internal requirements
Provide information of reportable Adverse Events to Regional Reporting Unit
Maintenance of Complaint File, Adverse Event and Field (Safety) Corrective Action records
Maintenance of internal process documents
Support or participation in internal and external audits
Entry point of authority communication
Reporting of authority communication to management and involved parties

Qualification and experience:
Technical diploma
Knowledge of the relevant complaint and vigilance related processes in foreign markets like Europe, USA, China etc.
At least 2 years of professional experience in the field for medical devices.
Intercultural experiences especially working in a global multi-site team across countries
Structured, reliable and goal-oriented way of working.