Company Description MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.Job DescriptionCompany DescriptionMicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.RoleCloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.Ideal candidates will be located in Nagpur or within commutable distance and willing to work 9am – 6pm ET (US Hours)ResponsibilitiesProvide support for MicroStrategy's Business Intelligence product suite, Cloud platform, and its underlying technologiesDevelop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenanceFind creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy's product suite through analytical talent and strong troubleshooting abilitiesCollaborate and communicate effectively with peers, internal application and software development teamsPrioritize and communicate product defects and enhancements to development teamsContribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendumsEnhance personal and professional growth by participating in Internal Development ProgramsWork in a strong team environmentQualificationsBachelor's degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologiesWindows/Linux system administration knowledgeMinimum of 2 years of IT customer service experience / strong customer focusMinimum of 1 year of MicroStrategy Platform usage or administration knowledgeAble to support MicroStrategy customers during their working hours between 9am and 6pm ET (US Time).Strong analytical and troubleshooting skills and experienceStrong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressureExcellent oral and written English communication skillsPreferredCloud Certifications (AWS, Azure, Google Cloud)Additional Information· The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder
