Join our Team
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.
What you will do
• Identify the root cause of the problem and provide a comprehensive report encompassing all facets of the issue.
• Use multi-domain skills to identify corrective actions for problem prevention.
• Engage in activities focused on identifying and resolving problems proactively.
• Analyze and validate network performance reports and devise an action plan for network enhancement.
• Conduct correlations between alarms, trouble tickets, and work orders to address persistent network issues.
• Investigate various sources of information to identify patterns in major problems.
• Contribute to the development and maintenance of a comprehensive record of problems, root causes, and solution details in the form of a knowledge base.
• Identify and document network risks and monitor them until resolution.
• Identify potential opportunities for automation using AI/ML.
• Determine business benefits for automation and AI/ML use cases.
• Ensure compliance with EOE processes in the workplace.
• Ensure the use of correct working methodologies, best practices, and continuous improvement in ways of working to enhance efficiency and improve service delivery.
• Typical Interfaces: MSCOO, MSCLT, Service Operations team, TDA Managers, 3rd Party, Customer
• Behavioral Competences: Achieving Outcomes and Fulfilling Customer, expectations, Evaluating, Utilizing Expertise and Technology, Convincing and Influencing, Presenting and Conveying Information, Leading & Supervising
The Skill you Bring:
•Education qualification: BE or B Tech with Min 7 years of experience.
Comprehensive understanding of GSM, IMS/VoLTE, encompassing telephony switching principles, traffic concepts, telecommunication networks, and signaling.
• Practical experience with MSCs, MGW, BSP-BC, HLR/HSS, CSCF, MTAS, SBGs, SBCs, SGSN, GGSN, EPG, PCC etc.
• Proficiency in various protocols such as SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, SIP, SDP, GTP, and Diameter signaling.
• Knowledge of call flows, call scenarios, multiple test cases, and related concepts.
• Understanding of 2G/3G/LTE/4G, VoLTE/IMS, and associated call flows.
• Familiarity with the performance and characteristics of core network nodes.
• Data analytical skills, modeling, and practical experience using Excel.
• Understanding of KPI formulae, KPI degradation, and troubleshooting KPI issues.
• Knowledge of core network performance/configuration parameters and their interpretation and application.