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The Global Bonusing Governance (GBG) Team is part of Enterprise Communications & MarTech Experiences (ECMX) organization within Enterprise Digital and Data Solutions (EDDS). GBG's team mission is to actively manage and continuously improve the processes by which merchant data is maintained, governed, and used for rewards bonusing. GBG collaborates cross-functionally with enterprise Marketing, Risk Management, CRMD, Merchant Services, Finance, World Service, Technology, Legal and Compliance teams to strategize, implement and fulfill on merchant and industry specific marketing products and promotions.
As the business owner of Industry Bonusing and the subject matter experts of these processes, the responsibilities of the team include:
- Lead Merchant/Industry Bonusing Category Governance for Card Issuance
- Implement capabilities, processes, and controls to ensure merchant data are properly maintained
- Research customer complaints pertaining to merchant/industry bonusing
- Conduct research and support the implementation of new and expanded merchant/industry categories
- Define and implement strategic technology solutions
- Train users on GBG processes
- Maintain strong relationships with customer
The GBG Team is seeking an Analyst to support the maintenance of merchant data and the bonus categories used to bonus Card Members as part of the card value proposition as well as supporting select campaign offers and other programs. This position will be responsible for the following:
- Review and validate merchant data feeds from CRMD and customer inquiries to ensure accurate merchant categorization across all bonus categories
- Leverage internal and external tools to complete each merchant validation and record findings
- Support process streamlining through merchant data analyses and reporting of trends & impact of Bonusing Industries movements
- Identify and implement process controls and improvements
- Provide timely responses to requests from Audit, Risk Management, and regulators
- Maintain process documentation as part of audit and control requirements
- Support customer remediation efforts
Minimum Qualifications:
- 2+ years of professional/relevant experience is highly desired
- BA/BS Degree (preferred in Engineering, Management Information System, Mathematics, Economics, Finance, or other related four-year degree)
- Self-starter with a natural curiosity to understand how things work
- Highly organized with strong attention to detail and cares about quality of work
- Demonstrated comfort managing large datasets and performing data analytics
- Experience with conducting research, trend analysis and reporting
- Advanced proficiency with Microsoft Office, especially Excel and PowerPoint
- Ability to operate independently and manage tight timelines
- Flexible and able to adapt to shifting or changing priorities
- Excellent communication and relationship building skills
- Positive minded team player with ability to see holistic picture that individual and team success are intertwined
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
