Analyst Production Observation (Fullstory)

Job Title: Analyst – Production Observation
Location: Hyderabad
Job Type: Full-time

We are seeking an experiencedAnalyst – Production Observationto play a key role in ensuring the quality and reliability of our Production Features and User Journeys across different Devices as Identified and Analyzed throughFullStoryAnalysis tool (www.fullstory.com).
We are driving latest mode of PROD Quality by performing Special Purpose Production validation across various user journeys in our business. We do this employing Manual, Automation Driven and 3rd Party Crowd Testing to assure localized validations and highest standard QoS for our customer in both Streaming and Other journeys.
This User behavioral analysis throughFullStory, will be critical addition to our objective to get precise customer experience pattern and various impediments.
This Team will consume all monitoring analysis, Customer Support Inputs and Feature changes. Subsequent to that device appropriateFullStoryanalysis report generation to determine fine grained hint about customer experience and issue that they are facing
Responsibilities:

Perform Details analysis of FullStory report and Video streams.
Configure various funnels, Reports suitable and efficient foranalysis.
UnderstandDAZN Product flow and variations so that appropriate configuration can be done inFullStory.
GenerateDetails and High level Executive report for stakeholder distribution
Requirements:

Bachelor's degree in Computer Science, Engineering, or a relatedfield.HavingCertification in FullStory product suite
Total 3+ Years of experience with 2+ years of relevant exp in FullStory tool as detail user of thistool.
Goodunderstanding of cross-browser and cross-platform testingprinciples.
Familiaritywith Testing Strategy , performance testing, security testing, and other non-functional testingaspects.
Excellentproblem-solving and analyticalskills.
Effectivecommunication skills and ability to collaborate with cross-functional teams.